Refund and Returns Policy

Last updated: April 8, 2026

At SalsaHippo, each product is custom-made based on the information and images provided by the customer. Because of the personalized nature of our products, we have specific policies regarding refunds, returns, and replacements.

Custom Products – No Returns or Refunds

All orders placed on our website are considered custom or made-to-order products. Once production has begun, these items cannot be returned, refunded, or exchanged.

By placing an order, you acknowledge and agree that:

  • The product is uniquely created based on your submitted details and uploaded content

  • Changes or cancellations are not possible once production has started

  • You have reviewed and confirmed all submitted information prior to checkout

Exceptions – Damaged or Incorrect Items

We will offer a replacement or refund under the following circumstances:

  • The item arrives damaged

  • You receive an incorrect product that does not match your order

To be eligible, you must:

  • Contact us within 7 days of receiving your order

  • Provide clear photo evidence of the issue

  • Include your order number and a description of the problem

Once reviewed, we will determine whether a replacement or refund is appropriate.

Customer Responsibility

Customers are responsible for ensuring that all submitted details are accurate at the time of purchase, including:

  • Spelling of names

  • Uploaded images (quality, orientation, and clarity)

  • Selected theme or customization options

We are not responsible for issues resulting from:

  • Low-resolution or unclear images

  • Incorrect or incomplete information provided by the customer

  • Design preferences or expectations not explicitly stated

Artistic Interpretation

Our products involve creative and artistic processes. While we strive to represent your submitted content as accurately as possible, the final design may include stylistic interpretation.

By placing an order, you acknowledge that:

  • The final product is a creative interpretation, not an exact replica of submitted images

  • Minor variations in design, layout, or illustration style may occur

 

Order Changes and Cancellations

Due to the fast turnaround of our production process:

  • Order changes or cancellations are only possible within a limited time after purchase

  • Once production has started, no changes or cancellations can be made

If you need to request a change, please contact us immediately after placing your order.

Shipping Issues

We are not responsible for:

  • Delays caused by shipping carriers

  • Lost or stolen packages once marked as delivered

If you experience an issue with delivery, please contact us and we will assist where possible.

Contact Us

If you have any concerns regarding your order, please reach out to our support team.

Response time: 24–48 hours